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SALE SHACK IS OPEN | NEW ITEMS ADDED | SAVE UP TO 70% OFF TODAY

Shipping & Returns 

Shipping methods available:

Shipping Method Shipping Fees
Standard Shipping* $8 or Free shipping on orders over $85*

 

*Standard Shipping does not apply for certain remote locations in Canada. Enter your shipping details at checkout to calculate any additional shipping fees that may apply.

We are unable to ship to P.O. Boxes.

We are unable to fulfill orders outside of Canada at this time. Please use the flag drop-down menu at the top of the page to visit one of our International sites.

Online Return Policy (Free + Easy Returns)

Thank you for choosing XTRATUF®! We are committed to 100% customer satisfaction. If for any reason you are not satisfied with your XTRATUF.ca purchase, you may return it under the below conditions:

  • Returned items must be new, unworn or unused and returned within 30 days of the date the products were delivered.
  • Returned items must have all outer and inner packaging materials, products with original tags and labels with purchase in place.
  • Ensure each item to be returned is submitted in your Return Request.

This is our promise to you. Please be sure the product is in new condition with the original packing material, tags and labels in place.

Return requests can be processed online, Start a Return now.

Contact our Customer Care team for more information.

*Any shipping fees incurred due to orders being sent to remote locations will not be reimbursed for returned items other than shipping error or warranty situations. Please review our size guide to help take measurements before placing your order.

Additional Information

Shopping Our Site

Once you have confirmed your order, you will receive two e-mails:

  • Order Confirmation Email: The first e-mail will be sent immediately to the e-mail address you provided during checkout, to confirm the order. This e-mail will contain your order number. You will need this number to track your order online or to make a return or exchange at a later date.
  • Shipment Notification Email: The second e-mail will be sent once the order has been processed and shipped from our distribution center. This e-mail will contain the UPS tracking number for your purchase.

All orders are subject to bank authorization prior to processing. Your credit card will be billed once the order has been processed and shipped from our distribution center. Your credit card statement may say *SP The Original Muck Boot Company® (*Safety Products).

Payments We Accept

XTRATUF.ca accepts the following forms of payment: Visa, MasterCard, American Express, and Discover. At this time we cannot accept cash, CODs, checks, money order, or bank gift cards.

The Name and Billing address you provide must match the Name and Billing address on record with your credit card company. Your credit card will be billed once the order has been processed and shipped from our distribution center. We do not accept foreign credit cards or cards issued outside of Canada. All credit cards must have a billing address within Canada.

Secure Safe Shopping

Although we cannot guarantee the security of internet transactions, we are using industry standard encryption to ensure that the information you send us reaches only XTRATUF®.

Holiday Shipping Notice

Order by December 13th to receive your package by December 25th.