We are committed to 100% customer satisfaction. If for any reason you are not satisfied with your xtratuf.ca purchase, you may return it within 30 days. Please be sure the product is in new condition with the original packing material, tags and labels in place.
Any shipping fees incurred due to orders being sent to remote locations will not be reimbursed for returned items other than shipping error or warranty situations. Please review our size guide to help take measurements before placing your order.
Email Address: The email address on the order. The order confirmation email would have been sent to this address.
Order Number: This number is on the order confirmation email. The number will usually start with "01". Numbers on the shipment packaging often start with "B" or "C" and are for fulfillment purposes only.
Billing Zipcode: This is the billing information zip code on file. Your payment method billing address may differ from where the order was delivered.
Returns may take up to 15 days after the item has arrived at our distribution center for inspection, restocking, and refunds to be issued.
There is a known issue with generating a return label using the Safari browser. Please use another browser when utilizing our self-service returns process.
The following information can be found in your account under Order History or in your Order Confirmation Email.